Chris Williamson and Tower Brands Pty Ltd (Australian Business Number 15 607 853 841), we are committed to protecting your privacy. Your privacy is very important to us and we want you to be assured that our privacy practices are held to the highest standard.
Q: What personal information is collected? How do we use it?
When you choose to make a payment to Chris Williamson or Tower Brands Pty Ltd, the details you provide are used only for administration purposes. We will use your name and address in order to correspond with you, including invoices, receipts and other news of interest.
When you sign up to receive e-News or other information from Chris Williamson or Tower Brands Pty Ltd, we require your e-mail address. This allows us to send you our e-News updates and personalise our communications with you.
Q: How does Chris Williamson and Tower Brands Pty Ltd protect information you provide?
All of the data we collect is protected against unauthorised access by secure encrypted channels and other security measures.
Q: Will Chris Williamson or Tower Brands Pty Ltd disclose the information it collects to outside parties?
Neither Chris Williamson or Tower Brands Pty Ltd sell, trade or rent your personal information to others. We would only disclose you information if required by law.
We at Chris Williamson and Tower Brands Pty Ltd appreciate your interest in our ministry. We endeavour to at all times provide accurate information for your review while providing industry standard safeguards for any and all personal information you may submit.
Please feel free to contact us if you have any questions.
Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation fromChris Williamson or Tower Brands Pty Ltd. Nothing contained herein shall be construed as conferring any licence by Chris Williamson or Tower Brands Pty Ltd to use any item displayed.
Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely.
Chris Williamson or Tower Brands Pty Ltd does not generally refund purchases aside from your consumer protection rights. Once a purchase has been processed through the online Store you will generally not be able to cancel the purchase. In the case of subscription purchases made in advance, and with an unused period greater than 30 days, the portion of the future subscription period will be refunded.
Payments made for sessions that have not had a session date scheduled within 30 days (sessions can be scheduled up to 6 months in advance) you will be given the option of a refund or a further 30 days to schedule your session. If no session has been booked after that time your funds will be returned less a 10% service fee.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website. This information is used for statistical analysis purposes and then the data is removed from the system.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you believe there has been an error in debiting your account, please contact our office as soon as possible so that we can resolve your query quickly.
Your records and account details will be kept private and confidential and will only be disclosed at your request or at the request of the financial institution in connection with a claim made to an alleged incorrect or wrongful debit, or otherwise as required by law. For all matters relating to the Direct Debit arrangement on your account, including requests for deferment of debits, alteration of debit arrangements or stopping or cancelling your Direct Debit Request
• If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:
– within 7 business days (for claims lodged within 12 months of the disputed drawing) or
– within 30 business days (for claims lodged more than 12 months after the disputed drawing)
• You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing.
Note: Your financial institution may ask you to contact us to resolve your disputed drawing prior to involving them.